A number of you have recently received a letter from Aegon advising that Early Days Nurseries had not made the required payments to your pension fund in July. I would like to reassure you that all payments have been made.
We have investigated this and it appears that there was a security issue with Aegon (our pension provider) not allowing Mazars (our payroll provider) to access to our pension portal. Unfortunately this meant that all pension payments were delayed for that month. Please be assured all employer contributions have now been processed. I have written a formal complaint to Aegon.
Please don’t hesitate to contact Susan at Head Office should you have any questions or require any further information.